I purchased a Toshiba Satellite L635 from the Harvey Norman booth at the recent Comex show on Sept. 2010 held at Suntec Covention Hall. Thinking I got a very good deal, I brought it home happily. Little was I to know that the following 2-3 months was more like hell for me. Firstly, when I started the Laptop and did my work, after a few minutes I get a “crash dumping message” interrupting my work. Thereafter, I get a message that warned me that my Windows 7 is not genuine. How is that possible? I thought all new laptop set sold through the retailers come with pre-installed genuine Windows operating system? My several calls to Toshiba and even Microsoft yielded no satisfactory replies. I can only conclude that the Harvey Norman staff must have done ‘something’ to the operating software or else how can such a thing happen? My old Fujitsu, when I first purchased it , till now has never given me such a problem. Should this problem happened in the first place?
u dunno SA's name?
no receipt?
nvr bring down to HN to see manyzer?
Please kindly feedback your issue to Microsoft and your issue will be resolved immediately.
I think you better contact the highest official here: billgates@microsoft.com
Originally posted by Johnnyyeo.no1grp:I purchased a Toshiba Satellite L635 from the Harvey Norman booth at the recent Comex show on Sept. 2010 held at Suntec Covention Hall. Thinking I got a very good deal, I brought it home happily. Little was I to know that the following 2-3 months was more like hell for me. Firstly, when I started the Laptop and did my work, after a few minutes I get a “crash dumping message” interrupting my work. Thereafter, I get a message that warned me that my Windows 7 is not genuine. How is that possible? I thought all new laptop set sold through the retailers come with pre-installed genuine Windows operating system? My several calls to Toshiba and even Microsoft yielded no satisfactory replies. I can only conclude that the Harvey Norman staff must have done ‘something’ to the operating software or else how can such a thing happen? My old Fujitsu, when I first purchased it , till now has never given me such a problem. Should this problem happened in the first place?
Do this.
The title of this thread is quite defamatory in my opinion, but I will still let it be like this.
What I can say from my experience is it's normally a driver or hardware issue that's causing your laptop to have memory dumps, which will affect this. I have said earlier I do not know the reason as to why it happens, a good guess from me would be a corruption of files- thus the dump.
the second thing is when you first got your laptop, you would have gone through the setup process where Windows would have asked you to type in your user name and password. There would also be a screen that would ask you to activate your laptop (which you could delay after you finish your setup and till you get an internet connection.)
If you have done all that, without windows asking you for any activation keys, then it's definitely an OEM pre installed operating system, and there is nothing to worry, and that Harvey Norman did not meddle with your operating system.
However, if you bought a set which has already gone through the pre setup phase (aka most display sets), and if you want a peace of mind, please do back up your laptop and reformat it (You will be bought to a screen like I have said above, and it will NOT ASK YOU FOR ANY ACTIVATION KEY.)
Commercial operating systems differ from OEMs as they do ask for the product key or aka the activation key.
Originally posted by Johnnyyeo.no1grp:I purchased a Toshiba Satellite L635 from the Harvey Norman booth at the recent Comex show on Sept. 2010 held at Suntec Covention Hall. Thinking I got a very good deal, I brought it home happily. Little was I to know that the following 2-3 months was more like hell for me. Firstly, when I started the Laptop and did my work, after a few minutes I get a “crash dumping message” interrupting my work. Thereafter, I get a message that warned me that my Windows 7 is not genuine. How is that possible? I thought all new laptop set sold through the retailers come with pre-installed genuine Windows operating system? My several calls to Toshiba and even Microsoft yielded no satisfactory replies. I can only conclude that the Harvey Norman staff must have done ‘something’ to the operating software or else how can such a thing happen? My old Fujitsu, when I first purchased it , till now has never given me such a problem. Should this problem happened in the first place?
I don't see any fault Harvey Norman have.
First crash dump message - has more to do with driver compability - which most likely you have install something that is not very comparable to window 7.
Next most laptop are pre-prepared at the factory and boxed and sealed. Unless you buying a used or displayed set - I don't think anyone in Harvey Norman is so free or hardwork to take it out to mettle with it and put it back.
Your old fujitsu - running on what OS ? not window 7 !!! You are here like complaining about your DVD player cannot play blue-ray disk !!!
I would never ever buy a laptop from harvey norman. Unlike some people who would go for a 3 year interest free installment plan for laptop that costs only $800 from them. Yeah, its like "WTF?!?!" right? I know i know.
Nowadays, laptops, notebooks, netbooks all look so brittle and easily spoilt or get funny messages this and that.
wtf your head ah
If windows wasn't genuine in the first place, its not possible that you manage to use for 2-3 months as a non-genuine can only last for 30 days if i'm not wrong. So highly likely is corruption issue.
There should be some recovery options you can use to format your disk during startup. if not you could try the BIOS.
Originally posted by Johnnyyeo.no1grp:I purchased a Toshiba Satellite L635 from the Harvey Norman booth at the recent Comex show on Sept. 2010 held at Suntec Covention Hall. Thinking I got a very good deal, I brought it home happily. Little was I to know that the following 2-3 months was more like hell for me. Firstly, when I started the Laptop and did my work, after a few minutes I get a “crash dumping message” interrupting my work. Thereafter, I get a message that warned me that my Windows 7 is not genuine. How is that possible? I thought all new laptop set sold through the retailers come with pre-installed genuine Windows operating system? My several calls to Toshiba and even Microsoft yielded no satisfactory replies. I can only conclude that the Harvey Norman staff must have done ‘something’ to the operating software or else how can such a thing happen? My old Fujitsu, when I first purchased it , till now has never given me such a problem. Should this problem happened in the first place?
Maybe you bought a display set.
Alot of those electronic stores recycle their display set every now and then, so maybe you bought a display set that has been turned on for more than 30 days until the window activation has expired?
Originally posted by parn:
Maybe you bought a display set.Alot of those electronic stores recycle their display set every now and then, so maybe you bought a display set that has been turned on for more than 30 days until the window activation has expired?
True, such practices do exist.
Even If It has not been activated, there would be reminders.
Ultimately, it's an error from Windows. I'm speaking it from real life experiences (mine, my friends) of this exact pop up.
Originally posted by parn:
Maybe you bought a display set.Alot of those electronic stores recycle their display set every now and then, so maybe you bought a display set that has been turned on for more than 30 days until the window activation has expired?
How can they practise such a act?
Originally posted by likeyou:
How can they practise such a act?
If the actual set has ran out, they MIGHT sell the display set.
It's good to be low educated, you get to discover many things on the ground level.
Originally posted by Johnnyyeo.no1grp:I purchased a Toshiba Satellite L635 from the Harvey Norman booth at the recent Comex show on Sept. 2010 held at Suntec Covention Hall. Thinking I got a very good deal, I brought it home happily. Little was I to know that the following 2-3 months was more like hell for me. Firstly, when I started the Laptop and did my work, after a few minutes I get a “crash dumping message” interrupting my work. Thereafter, I get a message that warned me that my Windows 7 is not genuine. How is that possible? I thought all new laptop set sold through the retailers come with pre-installed genuine Windows operating system? My several calls to Toshiba and even Microsoft yielded no satisfactory replies. I can only conclude that the Harvey Norman staff must have done ‘something’ to the operating software or else how can such a thing happen? My old Fujitsu, when I first purchased it , till now has never given me such a problem. Should this problem happened in the first place?
Bring back to them since u think their staff must have done something?
The best is to bring notebook with the proof of purchase to Toshiba service centre and make a complain with microsoft singapore if service centre find the the windows 7 is not original. And you can ask the service centre to reinstall the windows 7 for you.
The windows 7 recoverly program should in the first place can be find in the hard disk. If you cannot find it there means HN staff has remove it or they put in a hard disk for testing but forget to put back the original hard disk from the notebook.
Maybe should buy labtop from courts?
I bought my labtop in january this year from courts with windows 7 and there is no problem until now
TS is a IT nerd and after posting he din even come bAK AND SAY Thanks to those who had helped
Maybe his entire labtop crashed so he can't come back to post. haha
maybe u are right zzzz
Originally posted by single_alone:Maybe should buy labtop from courts?
I bought my labtop in january this year from courts with windows 7 and there is no problem until now
Bro, ya still kena con in the end.
Courts is the worst place to buy electronics. Their prices is always the highest even in those IT shows!
Originally posted by palachan:Bro, ya still kena con in the end.
Courts is the worst place to buy electronics. Their prices is always the highest even in those IT show
yes Court is the worst place to buy.
The price may sometime look a little cheaper then others ! But if you check the model carefully you understand why !!
Because they selling older model at the price a little low then people new model only. On price they may seem cheaper by little but in real - it is not worth it.
You have not even activated Windows.