Whats the basic requirement for being IT Help Desk?
-
Can all user, IT, ... every body give some suggestion that what you aspect IT Help Desk suppose to know and suppose to do?
1) Qulifications (what level, standard)
2) What they suppose to know?
3) What they suppose to do?
more...... plese suggest. -
I would like to know too leh..Originally posted by F.O.S:Can all user, IT, ... every body give some suggestion that what you aspect IT Help Desk suppose to know and suppose to do?
1) Qulifications (what level, standard)
2) What they suppose to know?
3) What they suppose to do?
more...... plese suggest.
-
Must at least possess a certificate of proof as member of COB
-
COB is Certificate Of Buayalogy???Originally posted by sgboy2004:Must at least possess a certificate of proof as member of COB
-
Just my view :Originally posted by yunzhongzi:I would like to know too leh..
I need someone which have interest in IT , know Basic Excel, Words. Basic Windows 95,98,2000,XP installation, configurations, trouble shooting , install driver, update patches.
Quali not important, self indepantant, know they different between user and IT help desk and not behave like user. -
pls refer to www.jobsdb.com.sg
-
i would say to be a IT help desk, you have to be proficient in the area that you are expected to provide support in. so it all depends on the environment that your users are in. which OS they using, which applications they used etc..
and basically IT Help Desk Support r required to know all about MS products..
To sum up:
1) OS setup/configuration knowledge(Depending on ur users' environment)
2) Domain knowledge(Business domain knowledge etc)
3) MS Products(Office etc)
4) a bit of network knowledge
5) printer setup/configuration knowledge
6) good personality(being polite is a must)
7) patient person
know how to explain things in layman terms to a normal user
9) know when to laugh(after putting down the phone)
10) MOST IMPORTANT OF ALL: experience -> someone who knows everything inside out is the best.
-
1. u must be a chiobu
2. refer to no. 1
-
canot canot b a buayaOriginally posted by sgboy2004:1. u must be a chiobu
2. refer to no. 1 -
I DON FIT ANYTHING UP THERE..Originally posted by DevilAngel77:i would say to be a IT help desk, you have to be proficient in the area that you are expected to provide support in. so it all depends on the environment that your users are in. which OS they using, which applications they used etc..
and basically IT Help Desk Support r required to know all about MS products..
To sum up:
1) OS setup/configuration knowledge(Depending on ur users' environment)
2) Domain knowledge(Business domain knowledge etc)
3) MS Products(Office etc)
4) a bit of network knowledge
5) printer setup/configuration knowledge
6) good personality(being polite is a must)
7) patient person know how to explain things in layman terms to a normal user
9) know when to laugh(after putting down the phone)
10) MOST IMPORTANT OF ALL: experience -> someone who knows everything inside out is the best. -
can always learn one ah... no one is born to know everything...Originally posted by BaByBoY:I DON FIT ANYTHING UP THERE.. -
some cannot changeOriginally posted by DevilAngel77:can always learn one ah... no one is born to know everything...
die die cannotchange
i not patient ++ i not polite[/url] -
then u r the best person to take the role of user.. kekeOriginally posted by BaByBoY:some cannot change
die die cannotchange
i not patient ++ i not polite[/url] -
anyway i`ve a hot qn for u all to ans me..Originally posted by DevilAngel77:then u r the best person to take the role of user.. keke
wat`s better the apple G5 or a PC??
consider ALL STATS the SAME -
U would know ur good enuff when they employ u
-
hahaOriginally posted by nOrmalbOi:U would know ur good enuff when they employ u
the mod`s are full le -
haha.. interested in being mod ah?Originally posted by BaByBoY:haha
the mod`s are full le -
sorry.. me not into mac.. thus cant comment on this...Originally posted by BaByBoY:anyway i`ve a hot qn for u all to ans me..
wat`s better the apple G5 or a PC??
consider ALL STATS the SAME -
nope.. no thx..Originally posted by DevilAngel77:haha.. interested in being mod ah? -
me looking for mac experts here...Originally posted by DevilAngel77:sorry.. me not into mac.. thus cant comment on this... -
Depends on what u wanna do with it.Originally posted by BaByBoY:anyway i`ve a hot qn for u all to ans me..
wat`s better the apple G5 or a PC??
consider ALL STATS the SAME
If u wanna work in a graphical industry or u just plain hate bill gates... use a mac..
otherwise i believe the pc would serve u plenty well...
regarding ur question... a mac renders graphics better(something to do with the way they design their bus system) as well as having looks that ppl would kill for..
me... i prefer to use a pc.. especially for gaming(2 button mice r much easier to use) -
lets say i do every thing..Originally posted by nOrmalbOi:Depends on what u wanna do with it.
If u wanna work in a graphical industry or u just plain hate bill gates... use a mac..
otherwise i believe the pc would serve u plenty well...
regarding ur question... a mac renders graphics better(something to do with the way they design their bus system) as well as having looks that ppl would kill for..
me... i prefer to use a pc.. especially for gaming(2 button mice r much easier to use)
work ++ games ++ i do video rendering
all to the extreme
++ i`ve no feelings for bill gates
and i appreciates but not need the gd looks
a PC is still better?? -
well saidOriginally posted by nOrmalbOi:Depends on what u wanna do with it.
If u wanna work in a graphical industry or u just plain hate bill gates... use a mac..
otherwise i believe the pc would serve u plenty well...
regarding ur question... a mac renders graphics better(something to do with the way they design their bus system) as well as having looks that ppl would kill for..
me... i prefer to use a pc.. especially for gaming(2 button mice r much easier to use) -
you are someone that know your role well. well said.Originally posted by DevilAngel77:i would say to be a IT help desk, you have to be proficient in the area that you are expected to provide support in. so it all depends on the environment that your users are in. which OS they using, which applications they used etc..
and basically IT Help Desk Support r required to know all about MS products..
To sum up:
1) OS setup/configuration knowledge(Depending on ur users' environment)
2) Domain knowledge(Business domain knowledge etc)
3) MS Products(Office etc)
4) a bit of network knowledge
5) printer setup/configuration knowledge
6) good personality(being polite is a must)
7) patient person know how to explain things in layman terms to a normal user
9) know when to laugh(after putting down the phone)
10) MOST IMPORTANT OF ALL: experience -> someone who knows everything inside out is the best. -
ooi.. how come mi post u no say "well said" oneOriginally posted by F.O.S:you are someone that know your role well. well said.